Questions, answered.

Current rabies and DHPPi vaccinations with proof on arrival day. Boosters should be done at least two weeks before the stay so protection is fully active.

Familiar bedding, one favourite toy, enough of their usual food for the whole stay plus a little extra, and any medication with clear written instructions. A worn t-shirt of yours is a proven comfort.

Yes. Tablets, injections and special diets are administered exactly as written. Just bring the medication and the instructions.

Monday to Saturday, 07:00 to 19:00, by arrangement. Sunday arrivals are available on request.

Every day. Photos plus a written note covering appetite, play, rest and mood. If anything seems off, you hear about it the same day.

Book a single daycare day first. It turns the unknown into the familiar for both of you, and our team gets to learn your pet before the real stay.

Every booking request is checked against live availability, and you will see spots left before you submit. A KSh 2,000 deposit, paid online, locks your dates in. It is refundable right up to 72 hours before check-in.

Join the waitlist by writing to us. Canine colds and changed plans free up suites regularly, and waitlisted families hear first.

Typically an ISO microchip, rabies vaccination certificate, a vet health certificate issued close to travel, and import or export permits. Every destination has its own list, which we confirm for your exact route.

Four to six weeks is ideal. It leaves room for vaccinations to mature, permits to process, and certificates to land inside their valid window.

We primarily support travel from Kenya, inbound and outbound. Share your route and we will map the requirements for it.

Yes. We advise on airline approved crate sizing and help your pet settle into the crate before travel day, so it feels familiar rather than frightening.

Absolutely. Many families board with us in the final days before travel, which lets us finish vet checks and keep routines steady right up to departure.

Checkout is fully online and secure. M-Pesa, cards and bank transfers are all welcome, and you are redirected to complete payment safely.

Both. Collect free from the hotel in Limuru, or choose courier delivery at a flat KSh 350. Deliveries outside Nairobi are confirmed by phone before dispatch.

Nairobi orders typically arrive within two working days of payment. Upcountry timelines are confirmed with you directly.

Ask us and we will reserve the next restock for you, or suggest the closest alternative on the shelves.

Contact us within 7 days of delivery or pickup and we will make it right. Items should be unused and in their original packaging.

Register your interest on the event page or write to us. Confirmed details go out by email first, so registered guests hear earliest.

Most community gatherings are free to attend. Fundraisers state any contribution upfront on the event page.

Where the venue and format allow, absolutely. Each event page says what to expect, including whether to come with or without your animal.

Yes. Schools, corporates and community groups partner with us on talks, drives and open days. Write to us with your idea.

Redhill, off Dharamshi Road, Limuru. Every contact section on this site carries a live map with directions.

The hotel and daycare run Monday to Saturday, 07:00 to 19:00. The salon and training run by appointment. The vet line never sleeps.

Within one working day on phone, email and WhatsApp. Booking and travel enquiries get priority.